High Wycombe, 29 September 2017: Celebrating the most innovative solutions in the aftersales arena, Hyundai Motor UK’s innovative ‘Workshop Automation’ System has scooped the top accolade in the Manufacturer Innovation category of the 2017 Workshop Power Awards.
Hyundai Workshop Automation is a fully embedded and digital, modular system that combines the key workshop processes into one simple, intuitive solution, using the latest technologies.
Starting with one of the industry’s quickest online booking systems, with full integration to menu pricing for more than 15,000 maintenance and repair operations, Hyundai Workshop Automation facilitates a seamless customer journey, enhanced transparency, workshop loading and improved customer communication.
With number plate recognition alerting the service team to a customer’s arrival, the detail of their previous visit enables a more personalised welcome.
The tablet-based interactive check-in aids the identification of fully costed scheduled and additionally authorised work, with added transparency for customers through progress tracking either in the dealership or through their smartphone
The integration of an automated, paperless quality check with full traceability helps to reduce repeat repairs, identify training needs and enhance Fix Right First Time.
An instant customer feedback and ongoing post visit communications means that the system continues to work for the dealer even after the customer has left.
Rebecca Chaplin, editor of Workshop Magazine, said: ‘Hyundai’s ‘‘Workshop Automation’’ System has been winning lots of praise for its simplicity.
‘We know from talking to our readers who use it, that the time it saves them is invaluable, and means that they can focus on fixing vehicles. While this category was hotly contested, it was clear that the innovative nature of this system was far superior to anything else in contention.’
Nick Tunnell, Aftersales Director at Hyundai Motor UK said, “Hyundai Motor prides itself on its continuous evolution and innovative spirit, so we are delighted to be recognised for our efforts in creating such a unique solution. We believe that our system is class leading but most importantly is having a positive impact for both our dealer network and customers.”
The recipients of the Workshop Power Awards are decided purely by the readers of Workshop Magazine, with voting taking place in 18 categories during the months leading up to the awards ceremony held each year at the top of the Spinnaker Tower in Portsmouth.
About Hyundai Motor
Established in 1967, Hyundai Motor Company is committed to becoming a lifetime partner in automobiles and beyond. The company leads the Hyundai Motor Group, an innovative business structure capable of circulating resources from molten iron to finished cars. Hyundai Motor has eight manufacturing bases and seven design & technical centres worldwide and in 2016 sold 4.86 million vehicles globally. With more than 110,000 employees worldwide, Hyundai Motor continues to enhance its product line-up with localised models and strives to strengthen its leadership in clean technology, starting with the world’s first mass-produced hydrogen-powered vehicle, ix35 Fuel Cell and IONIQ, the world’s first model with three electrified powertrains in a single body type.
About Hyundai Motor UK
Hyundai has sold vehicles in the UK since 1982. In 2005, Hyundai opened its own UK subsidiary, Hyundai Motor UK Ltd, based in High Wycombe. Since 2008, the company has risen from 21st to one of the top 10 car manufacturers in the UK and last year sold a record 88,257 vehicles. Hyundai Motor UK employs more than 3,000 people through its UK operations and dealer network. Hyundai offers a full range of vehicles from the award-winning New Generation i10 city car through to the capable Santa Fe SUV and iLoad LCV. All passenger cars come with Hyundai’s industry-leading 5 Year Unlimited Mileage Warranty package. Further information about Hyundai and its products is available at www.hyundai.co.uk.
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